The prompt is the most impactful and important part of your customization to create AI assistants successfully.
We suggest having a look at the
Prompt Engineering guides by OpenAI, but they can be very technical and less effective for your case. So, we prepared some tips for you!
Some tips:
- Tell the chatbot who it is (e.g., "You are Gali, the AI Knowledge Support at CompanyName").
- Instruct the chatbot not to answer questions for which there isn't an answer in the sources.
- Provide instructions on how to contact you or your team if the answer is not present in the sources (e.g., provide an email or Calendly link).
- Avoid being overly detailed or adding too many rules. The shorter and clearer the prompt, the easier it will be for the chatbot to follow your rules.
- Instruct to add the link to the sources if needed. When your sources come from a URL, it might be useful to add the link to the source at the end of the answer so that the user can click and open the mentioned URL.
- Decide on the style of the chatbot: professional, friendly, concise, funny, etc.
Please note that
GPT-4 will be much smarter in following your prompts compared to GPT-3.5 that sometimes hallucinates or forgets to precisely follow the prompt.
Prompt engineering will require some 'trial and error,' and you might need to reiterate on it several times.
We offer some standard prompts for inspiration when you create a new chatbot, but we strongly suggest that you reiterate and work on your own prompt.